A clear enquiry saves another round of questions
Electric scooter parts can look similar in a small photograph. Before ordering a replacement, collect the identifying details already available on the scooter, old part, packaging or previous invoice. A complete enquiry gives the supplier a better starting point; a photograph alone does not confirm compatibility.
Begin with the scooter name and model as written on its paperwork. Add the exact part code if one is printed on the component. Keep letters, numbers and suffixes intact. A code with one different character may refer to another variant, so do not shorten it to make the message easier to type.
Take useful reference photographs
Use clear photographs in good light rather than a distant image of the whole scooter. Send an overall view of the part, a readable label and any visible mounting or connector details. Keep each image in focus and avoid filters that obscure printed information. Ask a qualified technician to identify or access parts that are not safely visible; do not disconnect electrical components just to take a photo.
Useful references can include:
- The full product label or code.
- The original packaging or invoice description.
- The scooter model information.
- An unobstructed view of the component.
- The quantity and buying unit you need.
Describe what you know and what you do not
If your invoice says “123R,” use that reference rather than simply asking for a grip. If you are unsure about a specification, state that clearly. Do not invent a voltage, connector type or fitment to complete a form. Ask the supplier which additional information is needed and have a technician check uncertain technical details.
For replacement components, appearance and price are not enough to establish that an item fits. Written compatibility confirmation is useful, especially for a bulk purchase. Describe whether you need an exact replacement or are asking the team to help identify the item.
Use the catalogue as a shortlist
Search the Chirag Autos catalogue by name or code and use the available filters to narrow the list. Open the product detail page to read the specifications, unit and any listed fitment information. Treat missing information as a reason to ask a question, rather than as evidence that the product is universal.
The cart can hold your shortlisted items while you review the details. Before sending an order, remove alternatives that you do not actually want to buy. If you need help choosing between two products, send a quote enquiry explaining the uncertainty rather than ordering both accidentally.
Confirm the final selection
Ask the team to confirm the exact product, quantity and delivery details in the final quote. Save the conversation with your order records. For workshop purchases, passing the product reference to the technician and the person placing the order helps everyone work from the same information.
You can browse spare parts or contact Chirag Autos with your references. The goal is a clear, checkable order—not a guess based on a similar-looking picture.