REPLACE, NOT RETURN
Defective items are replaced, not refunded. The straight version of our policy.
1. Replacement, not return
Chirag Autos operates a replacement-only policy. If an item you receive is defective on arrival, wrongly shipped, or fails within its warranty period under normal use, we will replace it with the same or an equivalent item. We do not accept returns for change of mind, and we do not issue cash refunds.
2. Reporting a problem
- Report defects on WhatsApp (+91 93505 01596) within 48 hours of delivery for damage-on-arrival claims.
- Share clear photos/video of the item, its packaging, and the fault.
- Our team confirms eligibility and arranges the replacement pickup/dispatch.
3. Warranty
Warranty duration differs by product and is stated on each product page where applicable. Scooter warranties are stated on the vehicle page. Warranty covers manufacturing defects under normal use; it does not cover physical damage, water damage beyond rating, tampering, incorrect installation, or normal wear items unless stated.
4. What is not covered
- Items damaged by accident, misuse, or unauthorized repair
- Items purchased elsewhere (non-Chirag Autos channels)
- Consumables and wear parts (brake shoes, bulbs, tubes) unless defective on arrival
This policy is part of our Terms & Conditions. Questions? WhatsApp +91 81683 59540. [Draft — pending final legal review.]